Save more memberships before they cancel.

When a member asks to cancel, they get a quick, respectful choice first: pause, switch to a lighter plan, or talk to someone, with cancellation still easy if they want it.

Cancellation Save Agent: $697 setup + $97/month.

Who it’s for

• Gyms and boutique fitness studios
• Yoga, pilates and martial arts studios
• Membership-based spas and wellness clubs
• Subscription service businesses

The problem

Many cancellations are about timing (travel, injury, budget), not unhappiness. Without an alternative on the table, members who would have paused simply leave.

What’s included

• A short 'before you go' step with your save offers (pause, plan change, a call)
• An AI assistant that answers cancellation questions by text or email and offers the right option
• A reason-for-leaving question so you learn what's going on
• An alert to staff for members who want a call
• Cancellation stays simple for anyone who still wants it
• A monthly summary of saves and reasons

You own every account and login. Security basics come standard.

How it works

1. Book a free consultation. We pick your save offers and your cancellation rules.
2. We build the flow, write the messages and test every path.
3. It goes live. More members pause or switch instead of leaving.

Setup time

Typically live 5 to 7 business days after kickoff. Texting starts once the phone carriers approve your business for texting, which can take from a few days to a few weeks. Email and call features can go live before that.

Pricing

$697 setup + $97/month. One-time setup, then a flat monthly fee. Your exact price is confirmed in writing before we start.

The monthly fee covers the software, the business texting number where one is needed, normal message volume, carrier texting registration, monitoring and fixes when a connected app changes. Month to month after setup.

Frequently asked questions

Will this make it hard to cancel?

No. Making cancellation hard frustrates members and can break consumer protection rules. Members can always cancel; they just see their options first.

Do I have to change my booking or phone system?

Usually not. We connect to what you already use where it allows it, and we confirm that on the free consultation before you pay anything.

Will I own everything?

Yes. Your messages, your customer list, your booking link and your logins are yours. If you ever cancel, we help you move your number and templates to a tool you choose.

Related automations

• Inactive Member Re-Engagement (30/60/90 Days): $497 setup + $79/month
• Free Trial to Paid Member Follow-Up: $497 setup + $79/month
• Class Booking Reminders: $397 setup + $79/month

Ready to stop losing customers to busywork?

Book a free 30-minute consultation. You’ll leave with a clear next step and a fixed price.